Instructions For Remote Computer Support

The software for Remote Computer Support is optimized for use with Internet Explorer.

Prefer to talk to me while going through the instructions?

Phone 4 6 9 * 7 3 4 * 1 4 4 4 please keep in mind I live in Central Time Zone and would request you call between 8am and 8pm.

Or "Schedule an Appointment" and I will get back to you as soon as possible.

I am generally available 7 days a week.

In a nutshell
1. Click the Blue Box
2. Run the Program
3. Provide me your Username and Password

Step 1

Start at the home page

Left mouse click on the blue box.

Some systems will go straight to downloading

or you may see a box

"Do you want to allow the following program to make changes to the computer?"

You will need to left mouse click the "Yes" button to proceed if you get this box.

Sometimes this box opens minimized and it will be a flashing icon at the bottom of your screen. If you see something flashing left mouse click and it will open the box.

Step 2

Next you will be prompted to "Run" "Save" "Cancel"

Left Mouse Click the "Run" button

Depending on your computer speed you may have to wait a couple minutes for the program to setup. This is the screen you will see.

Step 3

Please be patient it takes about two or three minutes.

A window will open showing you your ID and your Password.

You must give me the information from the "Your ID" and "Password" before I can connect to your computer.

When I connect to your computer

A box will open asking you to give me permission

You have ten seconds to left mouse click the "Show screen"

When you allow me remote access to your computer your screen will flash and change colors to let you know I am connected.

You will see a box in the lower right hand corner which is a control panel.

Three easy steps to get Remote Computer Support.